Do you have a question about a product or do you need advice or help with your booking? You might find the answer to your question here. If not, please contact us and we’ll gladly help you!
Frequently Asked Questions
- Why do I have to pay a city tax of € 1,50?
City tax, more commonly known as tourist tax, is a small fee charged to tourists by the municipality. This will be used to finance and maintaining facilities in the city.
- Do the canal cruise boats have a toilet?
Most canal cruise boats have a toilet on board, but not all of them.
- I’m in a wheelchair. Can I come and do a canal cruise?
Blue Boat Company is the only company that has wheelchair accessible boats, so please make sure you book a cruise with them if there’s a wheelchair user in your company.
After you’ve booked a canal cruise with Blue Boat Company, please call them a day before your booked date. They’ll inform you when the wheelchair accessible boats depart. You can contact them via +31 20 679 1370.
- What happens when it rains/storms/freezes?
Most canal cruise boats have a roof that can close fully and have central heating on board. So even if it is cold outside, you will be warm inside the boat. The boats mostly sail within the city centre where the water stays very calm, so they can sail in almost any weather.
If a cruise cannot take place due to extreme weather circumstances, the company will contact you to reschedule your ticket to another date.
- Will I get seasick during the canal cruise?
It is very unlikely that you’ll get seasick during a canal cruise. The boats mostly sail within Amsterdam’s city centre where the water usually stays very calm.
- Can I bring my dog with me on the canal cruise?
Please check this with the canal cruise company you’re sailing with.
Regarding canal cruises by Blue Boat Company: dogs aren’t allowed on board (with the exception of an assistance dog).
- Can I bring my own food and drinks on the canal cruises?
Unfortunately, it is not allowed to bring your own food and/or drinks on board. Only snacks and/or drinks that are bought in the ticket shop can be consumed on board.
- Does Amsterdam Canal Cruises accept credit cards?
Yes, we accept Visa and MasterCard. We do have a € 25 minimum on credit card payments.
- I have not received my tickets. What should I do?
Please send an e-mail to email@example.com with the name on your ticket, the date and (if applicable) the timeslot that you have booked.