Do you have a question about a product or do you need advice or help with your booking? You might find the answer to your question here. If not, please contact us and we’ll gladly help you!
Frequently Asked Questions
- Can I take a suitcase with me on board?
Unfortunately, it is not possible to take a suitcase on board due to lack of space. It’s also not possible to leave your suitcase on the dock.
- Do you have an iAmsterdam City Card?
It is not possible to make a reservation via our website. You can only book a timeslot at our ticket office. Please visit one of our ticket offices to book a timeslot or to hop on the first available cruise.
- Can I bring a pram/stroller on board?
Unfortunately, it’s not possible to bring a stroller with you on board due to lack of space. Strollers have to be folded and left at the dock.
- Why do I have to pay a city tax of € 1,50?
City tax, more commonly known as tourist tax, is a small fee charged to tourists by the municipality. This will be used to finance and maintaining facilities in the city.
- Do the canal cruise boats have a toilet?
Most canal cruise boats have a toilet on board, but not all of them.
- I’m in a wheelchair. Can I come and do a canal cruise?
Yes, Blue Boat is the only canal cruise company that has wheelchair accessible boats. If there’s a passenger in a wheelchair in the group, a reservation must be made in advance.
Select one of the following time slots to get on a boat that is wheelchair accessible: 11:00 AM, 12:30 PM, 2:30 PM, or 4:00 PM. Then indicate during the booking process via the ‘note’ field that there is a wheelchair in the group or contact our reservations department to inform us of this. Our reservations department can be reached by email at email@example.com. You can also call us daily between 9AM and 5PM at 020 – 679 1370.
- What happens when it rains/storms/freezes?
Most canal cruise boats have a roof that can close fully and have central heating on board. So even if it is cold outside, you will be warm inside the boat. The boats mostly sail within the city centre where the water stays very calm, so they can sail in almost any weather.
If a cruise cannot take place due to extreme weather circumstances, the company will contact you to reschedule your ticket to another date.
- Will I get seasick during the canal cruise?
It is very unlikely that you’ll get seasick during a canal cruise. The boats mostly sail within Amsterdam’s city centre where the water usually stays very calm.
- Can I bring my dog with me on the canal cruise?
Please check this with the canal cruise company you’re sailing with.
Regarding canal cruises by Blue Boat Company: dogs aren’t allowed on board (with the exception of an assistance dog).
- Can I bring my own food and drinks on the canal cruises?
Unfortunately, it is not allowed to bring your own food and/or drinks on board. Only snacks and/or drinks that are bought in the ticket shop can be consumed on board.
- Does Amsterdam Canal Cruises accept credit cards?
Yes, we accept Visa and MasterCard. We do have a € 25 minimum on credit card payments.
- I have not received my tickets. What should I do?
Please send an e-mail to firstname.lastname@example.org with the name on your ticket, the date and (if applicable) the timeslot that you have booked.